Refund & Cancellation
Introduction
At Turf2Day, we strive to provide the best booking experience for our users. This Refund and Cancellation Policy outlines the terms and conditions for cancellations and refunds for bookings made through our multi-vendor turf booking website. By making a booking on Turf2Day, you agree to this policy.
Cancellation Policy
User-Initiated Cancellations
Cancellation Window: Users can cancel their bookings up to [insert specific time, e.g., 24 hours] before the scheduled start time to be eligible for a refund. Cancellations made after this period may not be eligible for a refund.
Cancellation Process: To cancel a booking, users must log into their Turf2Day account, navigate to their bookings, and follow the cancellation instructions provided.
Refund Eligibility: Refund eligibility and the amount refunded will depend on the specific Vendor’s cancellation policy, which will be clearly stated at the time of booking.
Vendor-Initiated Cancellations
Vendor Cancellation: In the event that a Vendor needs to cancel a booking, users will be notified as soon as possible, and a full refund will be issued.
Rescheduling: Where possible, users may be offered the option to reschedule their booking instead of receiving a refund.
Refund Policy
Refund Process: Refunds will be processed through the original payment method used at the time of booking. The processing time for refunds may vary depending on the payment provider.
Refund Amount: The amount refunded will be based on the Vendor’s cancellation policy and the timing of the cancellation. Any applicable service fees may be deducted from the refund amount.
Non-Refundable Bookings: Certain bookings may be marked as non-refundable. These bookings will not be eligible for a refund regardless of the cancellation time.
No-Show Policy
No-Shows: If a user does not show up for their booking without cancelling in advance, they will not be eligible for a refund.
Late Arrivals: Users arriving late may lose their booking slot, depending on the Vendor’s policy. Refunds or rescheduling options for late arrivals are subject to the Vendor’s discretion.
Exceptional Circumstances
Force Majeure: In cases of extraordinary circumstances beyond the control of the user or Vendor (e.g., natural disasters, government restrictions), cancellations and refunds will be handled on a case-by-case basis. Turf2Day will work with both parties to reach a fair resolution.
Health Emergencies: Users who need to cancel due to health emergencies are encouraged to contact our customer support team. We will review such cases individually and provide appropriate assistance.
Contact Us
If you have any questions or need assistance with cancellations and refunds, please contact our customer support team at:
Email: support@turf2day.com
Changes to This Policy
We may update this Refund and Cancellation Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top. You are advised to review this policy periodically for any changes.